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Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
We proudly serve Cape May, Wildwood, Avalon, and the surrounding towns, providing top-notch cleaning services for residential, commercial, and short-term rental properties.
We offer a range of cleaning services, including residential cleaning, office/commercial space cleaning, Airbnb/short-term rental turnovers, and post-construction cleaning for newly finished construction sites.
We offer both one-time deep cleaning and recurring cleaning services on a weekly, bi-weekly, or monthly basis, depending on your needs. For Hosts, we are able to accommodate guest bookings Contact us to discuss your specific requirements.
Our rates vary based on the size of the space and the type of cleaning required. Please contact us for a customized quote.
You can schedule a cleaning by contacting us directly through our website or giving us a call. We’re happy to work with your schedule to find the most convenient time.
We accept a variety of payment methods, including credit/debit cards, PayPal, and cash. For regular clients, we also offer monthly invoicing options.
Our residential cleaning service includes dusting, vacuuming, mopping, sanitizing bathrooms and kitchens, wiping down surfaces, and more. We can also tailor our services to meet your specific needs.
No, you do not need to be home during the cleaning. We can arrange access to your property beforehand and lock up after the service is complete. Many of our clients prefer this for added convenience.
Absolutely! We can customize your cleaning plan to focus on specific areas of your home or include additional services like laundry, oven cleaning, or window washing.
We service a wide range of businesses, including offices, retail spaces, medical offices, and more. Our cleaning services ensure a clean and professional environment for your employees and clients.
Yes, we offer flexible scheduling, including after-hours and weekend cleaning, to minimize disruption to your business operations.
Yes, we bring all necessary cleaning supplies and equipment. However, if you have specific products you'd like us to use, we are happy to accommodate.
Our post-construction cleaning includes the removal of dust, debris, and leftover construction materials, as well as a thorough cleaning of all surfaces, windows, and floors. This ensures that your newly finished site is move-in ready.
We understand the urgency of post-construction cleaning, so we offer flexible scheduling to accommodate your timeline. Contact us as soon as possible, and we’ll make arrangements.
We provide comprehensive turnover cleaning services for short-term rentals, including Airbnb properties. This includes thorough cleaning, laundry services (linens, towels), restocking supplies, and ensuring the property is guest-ready.
Yes, we are experienced in working with the tight turnaround times required for short-term rentals. We offer flexible scheduling to accommodate guest check-ins and check-outs, ensuring that your property is always clean and ready.
Absolutely! We can restock essential supplies like toilet paper, soap, and other toiletries. If you have specific brands or items you'd like us to use, just let us know.
Yes, we recommend deep cleaning periodically in addition to regular turnover cleanings to keep your property in top condition. This can include carpet cleaning, scrubbing grout, and detailed appliance cleaning.
You can contract our services by contacting us directly. We offer both one-time cleanings and recurring cleaning packages tailored to your booking schedule. We also provide the option for automatic scheduling based on your bookings, so you don't have to worry about coordinating each time.
We can handle it! If a guest leaves your property in worse-than-usual condition, we offer deep cleaning services to restore it to its optimal state. We’ll discuss any additional charges with you based on the level of extra cleaning required.
We understand that things can change quickly with short-term rentals. We do our best to accommodate last-minute bookings. Please let us know as soon as possible about any cancellations, and we’ll adjust our schedule accordingly.
You can request a quote by contacting us through our website or giving us a call. We offer free consultations to discuss your specific cleaning needs and provide you with a customized estimate.
If you need to reschedule or cancel, please notify us at least 24 hours in advance to avoid a cancellation fee. We’re happy to work with you to find an alternative time that fits your schedule.
Service details:
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
You can schedule an appointment by contacting us through our website, giving us a call at (609) 554-9864, or sending us an email at [email protected]. We offer flexible scheduling options to fit your availability. Once you've reached out, we'll confirm the appointment and discuss your cleaning needs.
During your first consultation, we will assess your cleaning requirements and discuss the type of space you need cleaned. We’ll review the specific services you are interested in, whether it’s residential, commercial, or short-term rental cleaning. After gathering all necessary details, we’ll provide you with a customized cleaning plan and a quote.
Yes, all of our services are fully customizable. Whether you need a one-time deep cleaning or ongoing services, we tailor our cleaning packages to suit your specific needs. You can choose which areas to focus on, add special requests like window cleaning or laundry, and we’ll adjust accordingly.
The average turnaround time depends on the size of the space and the level of cleaning required. For most residential and commercial cleaning, we can complete the job within a few hours. For larger spaces or post-construction cleaning, it may take a bit longer. We always work efficiently while ensuring quality results.
Yes, we do offer emergency and same-day cleaning services based on availability. If you need immediate assistance, please contact us as soon as possible, and we'll do our best to accommodate your request. Priority is given to urgent situations like last-minute bookings or emergency cleaning needs.
Procedures:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
We understand that plans change. If you need to cancel or reschedule your appointment, we ask that you notify us at least 24 hours in advance. Cancellations made less than 24 hours prior to the scheduled service may be subject to a cancellation fee. Please contact us as soon as possible to avoid any charges.
Yes, we stand behind the quality of our work. If you are not satisfied with the cleaning service provided, please let us know within 24 hours, and we will return to address any areas of concern free of charge. Your satisfaction is our top priority, and we strive to exceed expectations with every service.
We take client confidentiality very seriously. All of our staff members are trained to respect your privacy, and any personal or sensitive information shared with us will be kept confidential. We follow strict protocols to ensure that your information is protected and never shared with third parties.
Yes, you can reschedule your appointment by contacting us directly via phone, email, or through our website. We recommend giving at least 24 hours’ notice to ensure we can accommodate your new preferred time. We will work with you to find the most convenient rescheduling option.
Our goal is to ensure you are completely satisfied with our cleaning services. While we do not typically offer refunds, we are happy to offer a re-clean or address any concerns you may have. If there is an issue with the service provided, please let us know as soon as possible, and we will work to make it right.